Customer Support

At Glasswing AI, our mission goes beyond technology—we provide the dedicated support, expertise, and guidance you need to succeed in the rapidly evolving AI security landscape. Whether you're just getting started with Glasswing AI Discovery or managing mission-critical environments, our support offerings ensure you always have the right level of partnership.

Support Packages

Standard Support

Reliable Operations

Ideal for organizations that need reliable assistance with ongoing operations.

24/7 access to the Glasswing AI Support Portal
Online case management and knowledge base access
Response time SLAs for critical issues
Release notes, documentation, and best practices library
Access to the Glasswing AI Community

Best for customers who want solid baseline support and access to core resources.

Popular

Premier Support

Deeper Relationship

Designed for customers who want a deeper relationship and faster, more personalized service.

Everything in Standard Support
Priority case handling and faster SLAs
Designated Customer Success Manager (CSM)
Proactive account health reviews
Product adoption workshops and onboarding support
Invitations to exclusive webinars and training sessions

Best for growing organizations that rely on Glasswing AI for daily operations and strategic outcomes.

Enterprise Support

Mission-Critical

Tailored for mission-critical deployments where AI visibility and security cannot fail.

Everything in Premier Support
24/7 phone hotline with direct-to-expert routing
Assigned Technical Account Manager (TAM)
Executive business reviews & roadmap planning sessions
Proactive monitoring & escalation management
Custom training & certification programs
Early access to new features and beta programs

Best for enterprise customers requiring maximum uptime, tailored services, and strategic partnership with Glasswing AI.

Our Commitment

At every level, Glasswing AI stands behind you with proactive, world-class support. Whether ensuring your team uncovers every AI tool in use or navigating complex security challenges, our experts are here to make sure your investment delivers lasting value.

Choose the support that fits your business—and trust Glasswing AI to be your partner every step of the way.